Shipping & Returns

Since 2007, DRs Secret Store has shipped over 1000 orders worldwide from our warehouses in USA, Australia, London and Singapore. Our products are air flown and restocked monthly in our warehouses. We have a 100% seller feedback score on eBay. We offer a 100% guaranteed delivery for all shipments. All shipments are traceable with full insurance coverage. Enjoy free worldwide shipping for all orders above US$150. We accept all major credit cards via Paypal, Google Checkout, Moneybookers.


Free shipping for orders above US$150
For orders below $150, shipping at US $15

USA (From Los Angeles)

(Includes real time online tracking + delivery confirmation)

	USPS Priority Mail (Within California): 1 - 3 days USPS Priority Mail (Other states in USA): 1 - 5 days
	Express Option: UPS Second Day Select: 1 - 2 days (Free Upgrade to Express Delivery for all orders above US$799)

Australia Shipping (From Melbourne)

AUSPost eParcel: 1 - 3 working days (metropolitan area) - Additional 2 - 3 days for countryside locations AUSPost Express eParcel: 1 - 2 working days - Order above US$799 for automatic express delivery upgrade

Europe Shipping (From London)

Royal Air Mail First Class: 3 - 5 working days Express Option: Parcel Force 24: 1 - 2 days

Singapore Shipping

New Singpost Smartpac - Next Day Guaranteed Assured next day door-step delivery Proof of delivery with complete reliability

Malaysia / Indonesia Shipping

Registered Delivery by Singpost: 2 - 5 Days (Online tracking information available) Express Option (Add US$40): Speedpost (2 - 4 working days) Worldwide delivery

All Other Countries (Shipping direct from Singapore)

Registered Delivery by Singpost: 5 - 9 working days (Online tracking information available) Express Option (Add US$40): Speedpost (2 - 4 working days) Worldwide delivery

High Value Orders (Above US$799)

Express shipping by Speedpost: 2 - 4 days (All orders above US$799 will be automatically upgraded to Express Shipping)

Processing Time

1 - 2 business days to retrieve and pack items
Please take note the post office operates from Mondays - Fridays subject to public holidays in different countries

For example, if your order comes in on Friday, your order is packed on the following Monday, and sent out on Tuesday, depending on the courier, your order might arrive in 3 - 9 business days which will range from Thursday (Tuesday - Thursday is 3 working days) to next Friday (total of 9 business days) latest. If it does not arrive after two weeks, kindly contact us and we will check the status of the parcel immediately.

All DR’s Secret Range (#1 - #10) will be delivered by domestic shipping, subject to stock availability.
DR’s Secret Touch, Pentalab Series will be sent directly from Singapore.

For UK and Australia, we stock DR’s Secret (#1 - #10), all other items (Aestier, Black Currant Seed Oil etc… ) will be sent directly from Singapore till there is more demand.

Testimonials from Buyers

"I received it in USA! I am very happy as i trust only in DR's Secret."
Janet L. Los Angeles, USA (09/11/08)

"Great. super organized. thank you:)"
Lorien, Italy (03/12/09) received order by Royal Air Mail from London.

"I am in Perth and I can't seem to find anything better then DR's Secret... Fortunately, i found this website and I can now order my goods any time of the year! Thank You!"
Christina W. Perth, Western Australia (05/05/08)

"I have received it within 3 days. Very fast delivery. I am very satisfied with your service, DR's Secret Touch is awesome! Thank you very much!"
Jonathan H, Singapore (02/12/2007)

More testimonials on eBay


We promise 100% guaranteed delivery.
Full insurance, no taxes and customs duties.

All DR's Secret Range (#1 - #10) will be delivered from the nearest warehouse, subject to stock availability.
Aestier, DR's Secret Touch, Black/Borage Currant Seed Oil, Pentalab Series will be sent directly from Singapore.

Terms and Conditions

Our 100% guarantee delivery includes replacement of damaged and lost items.

Refunds can be arranged within a 7 day period from the day the parcel is received by the recipient. The goods must be unopened and sealed to be eligible for the refund. The refunded amount will exclude the shipping and handling charges incurred to deliver the parcel.

Exchanges are not accepted due to our multiple warehouse system.

We process the items on the following working day.

The seller is not liable for delays in shipping as it is the responsibly of the shipping courier.

If the goods are damaged, photographic evidence must be shown for a replacement of the damage item(s).

For lost items, we will replace it immediately after confirmation with the shipping courier that it is lost.

For wrongly sent items, photographic evidence must be shown with proof.

The buyer will bare the postage cost of shipping back the wrongly sent item.

The seller will bare the postage cost of sending the correct item.

We deserve the right to change the location of the shipment to the nearest available warehouse in the event of stock unavailability.

Cooling off period/Cancellation of Order: within 24 hours or before we ship out the order.

Feel free to contact our representative at support@drsecretstore.com for more information.